Our employees’ health is our #1 concern. Second-hand smoke has proven to be hazardous to a person’s health, and we cannot in good conscience ask our employees to take that kind of risk for us. Also, we keep our cleaning gear as clean and sanitized as possible. Cleaning homes with smoke in them makes this harder to do. 

We know it may not be a popular policy and we, by no means, intend to offend anyone. But we feel like this is the right decision for our team. Thank you for understanding.

Weight – We have a 20 lb. weight limit for safety reasons. We are accustomed to moving smaller items like dining table chairs, small ottomons, etc. to clean under. If you would like any heavier furniture or appliances cleaned under, you’re welcome to move it and we’ll be happy to clean under it upon request.

Heights – We are limited to a 2 foot or shorter step stool. Safety is of the utmost importance to us. Please keep in mind that in most cases, the tops of kitchen cupboards are outside of our reach. Some lighting fixtures are also out of our reach. 

Clutter – We will work around any highly-cluttered areas to the best of our ability. Same goes with areas used for storage, like underneath beds and on top of cabinets. We are always happy to customize your cleaning service, so please let our office know if you’d like these types of things removed to clean under and behind. As long as they are within the boundaries of weight/height, we’re happy to help!

Outdoor Areas – Our equipment isn’t designed for cleaning outside surfaces such as patios, decks, rough concrete floors, unfinished basements, garages, exterior windows, etc. If you can provide a broom, we’ll be happy to sweep out any of those areas upon request.

Pet Messes/Body Fluids – This includes, but is not limited to: litter boxes, pet messes, bird guano, blood, feces, urine, and overflowed toilets. Cleaning body fluids (including that of our furry friends) is something we do not do.

Mold – Some amount of pink/orange mildew, or even darker mold, is common in some homes. Don’t worry – we can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a safety issue. We aren’t able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.

Bugs – We apologize that we aren’t able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups are completed in their entirety before we enter a home.

Fireplaces – The soot/ash from a fireplace will damage our equipment, especially our vacuums. Simply provide a broom and dust pan, and we’ll be happy to sweep out the fireplace upon request.

Laundry – We do not offer any laundry services such as ironing or washing/drying your items.

The Following Is A List Of Items We Do Not Clean – The inside of light fixtures, unreachable light fixtures, window screens, or cloth blinds

Unless Specifically Requested, The Following Items Are Not Included In Your Clean – Inside of your dishwasher, washing machine, dryer, washing of dishes, or cleaning your hood fan

Please feel free to contact our team at 1-306-830-9522 (or at any of the phone numbers listed on our website). They can answer any questions you have and can provide you with a free personalized quote! There is never any pressure, we totally understand if you are looking around at different companies and will be happy to provide you a pressure-free quote! 🙂

A Quoted Clean is where you tell us what you would like cleaned. We then calculate how long we believe your requests will take and provide you with a guaranteed quote. We tend to be more liberal with our quotes, just to make sure there are no negative suprises. If we end up taking less time at your appointment, your invoice will be adjusted to reflect that.

Quoted cleans are great when you know what you want done and you want to guarantee it is completed at each clean. A quoted clean doesn’t have to be your whole home, either. The only defining factor behind a quoted clean is we tell you how long your requests will take. 

We want our clients to want to use us. You are never required to sign a contract.

We do have a cancellation policy. We require full 3 full business days notice if you need to cancel or change any upcoming appointments. 

When you provide 3 or more full business days notice, there is no cancellation fee. 

If you provide less than 3 full business days notice, you will be charged 50% of your appointment cost.

If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.

We guarantee our Pro-Cleaners hours as soon as the email reminders go out. If there is a cancellation, we still pay them. If we have 3 days notice we can usually find a replacement clean for their schedule. Its harder for us to find a replacement clean with less than 3 days notice.

It’s part of our mission to provide the best experience for our team members. We want to attract the best employees, and a consistent schedule is just one of many benefits of working with CleaningPros. We get happy employees, and you get a stellar clean!

Please use any way that works best for you! We do ask that you give us 3 full business days notice, and include your name, as well as the date the appointment is scheduled for. There are a number of ways to contact us if you need to cancel:

– Call or text any of our local phone numbers

– E-mail any email address you have from us

– Message us on Facebook

Not a problem! You can update your information at any time by texting, phoning or emailing us. Our support team will be quick to help. You can even make changes the same day of the appointment (as long as they’re reasonable, of course), and we’ll send them to your Pro Cleaner!

We do make mistakes, but we guarantee nothing less than a flawless resolution to our mistakes. E&N Cleaning Services offers a 200% Guarantee for those scenarios where you are not 100% happy with our services.

So, How Does The 200% Guarantee Work?

The First 100%: Let Us Try & Fix It

If you are unsatisfied with your service, please let us know within 48 hours of the service in question. We will send a Pro-Cleaner back to handle any issues, free of charge. No questions asked.

The Second 100%: Your Money Back

If you are still unsatisfied with any aspect of our service after your re-clean, just let us know within 24 hours of the re-clean. We will credit your FULL appointment cost back. You shouldn’t have to pay for a service you are not completely satisfied with!